At Velix, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, our return policy is designed to make the process easy:
- Return Period: You have 30 days from the date of receipt to initiate a return.
- Return Conditions: Items must be unworn, unwashed, and in original packaging with tags still attached.
- How to Return: Contact our customer service team to obtain a Return Authorization Number (RAN) and follow the provided instructions.
- Refund Process: Refunds will be issued within 7-10 business days after we receive the returned items. Shipping fees are non-refundable.
Please note that certain items, such as personalized products or final sale items, are not eligible for return.